Information Technology
Wingate Information Technology Services (ITS) provides IT technical support for all students, faculty and staff. Wingate ITS also provides strategic technology advising and support for all departments to enable innovative solutions to support the mission of Wingate University.
We're supporting Wingate's strategic plan by enabling the innovative use of technology.
Wingate ITS supports students, faculty, staff and visitors at all three campuses: Wingate, Ballantyne and Hendersonville.
Please contact us whenever you have a need regarding information technology.
- IT Solutions & Technology Advising
- How-to's & IT education
- IT policies, Acceptable use, etc.
- Reporting a problem
What's new at ITS?
Need IT Help?
Have an IT issue? We can help!
You can report your IT issue in one of the following ways:
- Open a ticket with the IT Help Desk: https://helpdesk.wingate.edu/portal
- Call the IT Help Desk: 704-233-8333
- email the IT Help Desk: helpdesk@wingate.edu
- Visit the IT Help Desk: We're located on the 1st floor of the EKS Library next to the reference desk.
Faculty
This list is meant to provide you with a quick glance at some of the many digital resources you may need as a faculty member at Wingate and to direct you to answers to any questions you may have. Of course it is by no means an exhaustive list, so if you have suggestions for something you think others should know about, email us at ITServices@wingate.edu
Faculty Guide to IT Resources
- Accounts & Passwords
- Canvas
- Printing
- WiFi
- Office 365 & Google G Suite
- Anti-virus
- Lab & Library reference computers
- Avaya Telephone System
Accounts & Passwords
Wingate uses AD Self Service to manage your user ID and password. You can reset your password and unlock your account but you must first enroll in the AD Self Service.
1) Enroll in AD Self Service: Before you use AD Self Service to change your password or unlock your account you must enroll in the service. Click on Enroll in AD Self Service, log in, the click into registration. You will be asked to select two security questions and provide answers for each. You will use the answers to these questions should you be unable to log-in and need to reset your password or unlock your account.
Forgot your password? Reset Password
User ID/Account locked? Unlock Account
If you haven't yet enrolled in AD Self Service and you cannot log-in because you have forgotten your password, your password has expired or your account is locked, you will need to request a password by filling out the following form.
If the form does not appear, you can click here. Please note that for security reasons this form can take between twenty-four hours and two business days to process. Alumni who are not currently Wingate faculty, staff, or students should go to the next item.
Alumni, click here: Alumni who are not currently enrolled or employed by Wingate who have either forgotten or need to change their passwords should use this form. If you are currently a Wingate student, faculty, or staff member, please use the reset form above.
Passwords must...
- Be at least 12 characters long
- Include 4 of the 5
- Lower case letters
- Upper case letters
- Numbers
- Special characters, such as !, @, #, $, %, or &
Passwords cannot
- Be something you have used before
- Include your name
- Include your username
Wingate uses Google's G Suite for Education as our email provider.
Access your Wingate email and Google apps
Canvas
Access Canvas
Printing
Cloud-based printing is available across Wingate's campus. Service is provided using PaperCut's Find-me Printing - Print to a single global queue and collect at any PaperCut-enabled printer on campus.
Getting started: Install the PaperCut print drivers on your computer. Installation instructions
Wireless & Wired Network Connection: Printing works when ethernet connected (wired) directly to your computer as well as the secure campus wireless networks. Printing is not enabled on GUEST and non-secure wireless networks.
Secure wireless networks that support printing:
- WU-USERS (Academic & Administrative buildings and McGee Center)
Wireless networks that do not support printing:
- WU-GUEST (Academic & Administrative buildings and McGee Center)
- WU-RESNET & WU-RESNET-SECURE (Residential Buildings)
Log on to the computer you're printing from: You must be logged into the computer you're working on for your print job to be released.
Check your print balance: (login using your WingNet user ID & password)
WiFi
Secure wireless networks that support printing:
- WU-USERS (Academic & Administrative buildings and McGee Center)
- Log in using your Wingate user id & password.
Wireless networks that do not support printing:
- WU-GUEST (Academic & Administrative buildings and McGee Center)
- Log in using the guest password. Don't know the guest password? Ask your host or contact the IT Help Desk.
- WU-RESNET & WU-RESNET-SECURE (Residential Buildings)
- Log in distributed by Residence Life.
- Guest and RESNET Passwords (requires wingate.edu credentials)
Office 365 & Google G Suite
Microsoft Office 365 is available to all Wingate students for no additional charge.
Log into Office 365 and sign in with your Wingate user ID and password.
Wingate also provides all students with Google's G Suite. This includes email as well as cloud-based storage for your files via Google Drive.
Anti-virus
Wingate ITS installs TrendMicro's anti-virus protection on all University-owned PCs.
If you bring your own device (BYOD) to work, you'll need an anti-virus program to access the network. Plus, you should have one installed anyway.
The following companies have 2 great solutions that are free to install and use.
Lab & Library reference computers
Don't have a computer or just need to access your Wingate Google drive account to access a file? Just stop by one of several computer labs across campus.
You're also able to print to any of the cloud-based printers across campus from these computers.
Locations:
- Burris
- DPC
- EKS Library
- 1st Floor (near Einstein's)
- 1st Floor, Reference Commons
- 2nd Floor, Academic Resource Center (ARC)
Avaya Telephone System
Avaya telephone user guides are available to all faculty and staff. If you have any questions, please first refer to the user guide for your phone type or contact the IT Helpdesk at 704-233-8333.
Staff
This list is meant to provide you with a quick glance at some of the many digital resources you may need as an employee at Wingate and to direct you to answers to any questions you may have. Of course it is by no means an exhaustive list, so if you have suggestions for something you think others should know about, please email us at ITServices@wingate.edu
Staff Guide to IT Resources
- Accounts & Passwords
- Canvas
- Printing
- WiFi
- Office 365 & Google G Suite
- Anti-virus
- Lab & Library reference computers
- Avaya Telephone System
Accounts & Passwords
Wingate uses AD Self Service to manage your user ID and password. You can reset your password and unlock your account but you must first enroll in the AD Self Service.
1) Enroll in AD Self Service: Before you use AD Self Service to change your password or unlock your account you must enroll in the service. Click on Enroll in AD Self Service, log in, the click into registration. You will be asked to select two security questions and provide answers for each. You will use the answers to these questions should you be unable to log-in and need to reset your password or unlock your account.
Forgot your password? Reset Password
User ID/Account locked? Unlock Account
If you haven't yet enrolled in AD Self Service and you cannot log-in because you have forgotten your password, your password has expired or your account is locked, you will need to request a password by filling out the following form.
If the form does not appear, you can click here. Please note that for security reasons this form can take between twenty-four hours and two business days to process. Alumni who are not currently Wingate faculty, staff, or students should go to the next item.
Alumni, click here: Alumni who are not currently enrolled or employed by Wingate who have either forgotten or need to change their passwords should use this form. If you are currently a Wingate student, faculty, or staff member, please use the reset form above.
Passwords must...
- Be at least 12 characters long
- Include 4 of the 5
- Lower case letters
- Upper case letters
- Numbers
- Special characters, such as !, @, #, $, %, or &
Passwords cannot
- Be something you have used before
- Include your name
- Include your username
Wingate uses Google's G Suite for Education as our email provider.
Access your Wingate email and Google apps
Canvas
Access Canvas
Printing
Cloud-based printing is available across Wingate's campus. Service is provided using PaperCut's Find-me Printing - Print to a single global queue and collect at any PaperCut-enabled printer on campus.
Getting started: Install the PaperCut print drivers on your computer. Installation instructions
Wireless & Wired Network Connection: Printing works when ethernet connected (wired) directly to your computer as well as the secure campus wireless networks. Printing is not enabled on GUEST and non-secure wireless networks.
Secure wireless networks that support printing:
- WU-USERS (Academic & Administrative buildings and McGee Center)
Wireless networks that do not support printing:
- WU-GUEST (Academic & Administrative buildings and McGee Center)
- WU-RESNET & WU-RESNET-SECURE (Residential Buildings)
Log on to the computer you're printing from: You must be logged into the computer you're working on for your print job to be released.
Check your print balance: (login using your WingNet user ID & password)
WiFi
Secure wireless networks that support printing:
- WU-USERS (Academic & Administrative buildings and McGee Center)
- Log in using your Wingate user id & password.
Wireless networks that do not support printing:
- WU-GUEST (Academic & Administrative buildings and McGee Center)
- Log in using the guest password. Don't know the guest password? Ask your host or contact the IT Help Desk.
- WU-RESNET & WU-RESNET-SECURE (Residential Buildings)
- Log in distributed by Residence Life.
- Guest and RESNET Passwords (requires wingate.edu credentials)
Office 365 & Google G Suite
Microsoft Office 365 is available to all Wingate students for no additional charge.
Log into Office 365 and sign in with your Wingate user ID and password.
Wingate also provides all students with Google's G Suite. This includes email as well as cloud-based storage for your files via Google Drive.
Anti-virus
Wingate ITS installs TrendMicro's anti-virus protection on all University-owned PCs.
If you bring your own device (BYOD) to work, you'll need an anti-virus program to access the network. Plus, you should have one installed anyway.
The following companies have 2 great solutions that are free to install and use.
Lab & Library reference computers
Don't have a computer or just need to access your Wingate Google drive account to access a file? Just stop by one of several computer labs across campus.
You're also able to print to any of the cloud-based printers across campus from these computers.
Locations:
- Burris
- DPC
- EKS Library
- 1st Floor (near Einstein's)
- 1st Floor, Reference Commons
- 2nd Floor, Academic Resource Center (ARC)
Avaya Telephone System
Avaya telephone user guides are available to all faculty and staff. If you have any questions, please first refer to the user guide for your phone type or contact the IT Helpdesk at 704-233-8333.
Students
This list is meant to provide you with a quick glance at some of the many digital resources you may need as a student at Wingate and to direct you to answers to any questions you may have. Of course it is by no means an exhaustive list, so if you have suggestions for something you think students should know about, email us at ITServices@wingate.edu
Student Guide to IT Resources
- Accounts & Passwords
- Canvas
- Printing
- WiFi
- Office 365 & Google G Suite
- Anti-virus
- Lab & Library reference computers
- Computer Specs
Accounts & Passwords
Wingate uses AD Self Service to manage your user ID and password. You can reset your password and unlock your account but you must first enroll in the AD Self Service.
1) Enroll in AD Self Service: Before you use AD Self Service to change your password or unlock your account you must enroll in the service. Click on Enroll in AD Self Service, log in, the click into registration. You will be asked to select two security questions and provide answers for each. You will use the answers to these questions should you be unable to log-in and need to reset your password or unlock your account.
Forgot your password? Reset Password
User ID/Account locked? Unlock Account
If you haven't yet enrolled in AD Self Service and you cannot log-in because you have forgotten your password, your password has expired or your account is locked, you will need to request a password by filling out the following form.
If the form does not appear, you can click here. Please note that for security reasons this form can take between twenty-four hours and two business days to process. Alumni who are not currently Wingate faculty, staff, or students should go to the next item.
Alumni, click here: Alumni who are not currently enrolled or employed by Wingate who have either forgotten or need to change their passwords should use this form. If you are currently a Wingate student, faculty, or staff member, please use the reset form above.
Passwords must...
- Be at least 12 characters long
- Include 4 of the 5
- Lower case letters
- Upper case letters
- Numbers
- Special characters, such as !, @, #, $, %, or &
Passwords cannot
- Be something you have used before
- Include your name
- Include your username
Wingate uses Google's G Suite for Education as our email provider.
Access your Wingate email and Google apps
Canvas
Access Canvas
Printing
Cloud-based printing is available across Wingate's campus. Service is provided using PaperCut's Find-me Printing - Print to a single global queue and collect at any PaperCut-enabled printer on campus.
Getting started: Install the PaperCut print drivers on your computer. Installation instructions
Wireless & Wired Network Connection: Printing works when ethernet connected (wired) directly to your computer as well as the secure campus wireless networks. Printing is not enabled on GUEST and non-secure wireless networks.
Secure wireless networks that support printing:
- WU-USERS (Academic & Administrative buildings and McGee Center)
Wireless networks that do not support printing:
- WU-GUEST (Academic & Administrative buildings and McGee Center)
- WU-RESNET & WU-RESNET-SECURE (Residential Buildings)
Log on to the computer you're printing from: You must be logged into the computer you're working on for your print job to be released.
Check your print balance: (login using your WingNet user ID & password)
WiFi
Secure wireless networks that support printing:
- WU-USERS (Academic & Administrative buildings and McGee Center)
- Log in using your Wingate user id & password.
Wireless networks that do not support printing:
- WU-GUEST (Academic & Administrative buildings and McGee Center)
- Log in using the guest password. Don't know the guest password? Ask your host or contact the IT Help Desk.
- WU-RESNET & WU-RESNET-SECURE (Residential Buildings)
- Log in distributed by Residence Life.
- Guest and RESNET Passwords (requires wingate.edu credentials)
Office 365 & Google G Suite
Microsoft Office 365 is available to all Wingate students for no additional charge.
Log into Office 365 and sign in with your Wingate user ID and password.
Wingate also provides all students with Google's G Suite. This includes email as well as cloud-based storage for your files via Google Drive.
Anti-virus
Lab & Library reference computers
Don't have a computer or just need to access your Wingate Google drive account to access a file? Just stop by one of several computer labs across campus.
You're also able to print to any of the cloud-based printers across campus from these computers.
Locations:
- Burris
- DPC
- EKS Library
- 1st Floor (near Einstein's)
- 1st Floor, Reference Commons
- 2nd Floor, Academic Resource Center (ARC)
Computer Specs
Recommended Computer Specifications
- Intel Core i3/i5/i7 or AMD Phenom II or greater
- 8 GB of memory
- 500 GB hard drive
- DVD-RW
- Ethernet card and long Ethernet cable
- A/G/N wireless
- Windows 10
- Mac OS X version 10.13 or later
- Office Suite (Microsoft Office or Office 365 Libre Office, Open Office)
- Office 365 is available at no additional charge to all Wingate students. You download for free from Microsoft
- Libre Office and Open Office are both free
- 3-year on-site warranty
- External backup
____________
New to WU?
Find your IT Guide below to get connected!
____________
IT Services Help Desk
EKS Library
704-233-8333
helpdesk@wingate.edu
Wingate IT Services
Ethel K. Smith Library
110 Church Street
Wingate, NC 28174
IT Help desk
1st Floor
IT Staff offices
2nd floor.