If you have a grievance, we’re ready to listen to you. We’re committed to a fair process for everyone.

We have a very clear Student Disability Grievance Procedure, which you can read in detail.

Students with documented disabilities who have a grievance with accommodation requests or believe they have been discriminated against or harassed because of their disability have two options. They may choose the informal grievance procedure, or they may select the formal grievance process. In either case, students will have a fair hearing and be provided with appropriate accommodations to participate fully in the process. This may include the following accommodations:

  • Interpreters for the deaf
  • Recordings of material for the blind
  • A barrier-free location

Wingate University treats all information submitted in connection with a grievance as confidential and subject to FERPA and applicable privacy laws. But individuals, including university officials, with a legitimate need to know may be provided with relevant information about the grievance. The university prohibits retaliation for submitting a grievance.

Informal Grievance Procedure

The informal grievance procedure is designed to facilitate a satisfactory resolution in an informal manner. This procedure begins with the student contacting the director of Disability Services by e-mail, by phone or in person. If the subject of the grievance is the director, the student should contact the dean of their college or the graduate program dean. The student may be asked to provide a written account to the investigator and may also be asked to supply other evidence if needed.

The investigator may request a face-to-face meeting with the student(s) and those individuals named in the grievance and take whatever other steps necessary to resolve the issue, including a meeting between all parties. Within 21 calendar days of the student initiating the grievance with the investigator, the investigator will inform the student in writing of the outcome of this informal process.

Formal Grievance Procedure

If a student is not satisfied with the outcome of the informal procedure or chooses to bypass it, the student may initiate a Formal Grievance Procedure by submitting a written complaint to the appropriate investigator as outlined above. The written complaint must be submitted within 14 calendar days of receipt of the written notification of the informal process’s outcome. The following must be included in the complaint:

  • The date of the submission of the complaint
  • The problem or action alleged to be discriminatory
  • The date the discrimination occurred
  • A statement of how the action was discriminatory or how the informal process decision is unreasonable
  • The names of the individual(s) against whom the grievance is filed
  • A statement of the requested remedy
  • Signature of the student

The investigator will have seven calendar days, once the written complaint has been submitted, to provide written notice of receipt of the complaint to the student and those named in the complaint. The investigator will have 30 days to reach a decision and notify all parties involved of the findings of fact, conclusion and, if applicable, an explanation of remedies (disciplinary sanctions).

Appeals

Those involved in a complaint have 14 calendar days to appeal the investigator’s decision. To appeal, they must send a written appeal to the vice president for Academic Affairs. The written appeal must clearly note the grounds for the appeal and include all supporting evidence. The vice president for Academic Affairs will limit the review of the decision to determining whether the proper facts were considered and whether there are any procedural irregularities. The decision of the vice president for Academic Affairs will be provided to all parties within 21 calendar days of receipt of the appeal. The decision by the vice president for Academic Affairs is final, and further appeals to any university representative will be disregarded.

Each of the above processes may have the deadlines adjusted due to the academic calendar, semester or summer breaks or if the deadline imposes a hardship due to the urgency of the matter. In the case of discrimination, the university may take interim measures to stop it or prevent recurrence until the investigation is completed.

The confidential records related to the grievance will be maintained for three years in the Office of Disability Support Services.