If you have questions about information technology on the Wingate campus, we have the answers.
These are our most frequently asked questions. If you can’t find the solution to your problem here, please call the IT help desk at 704-233-8333.
What are the password requirements to log into the Wingate University network?
Your password must meet the following:
- It must be at least 12 characters long
- It must include letters and numbers
- It must include at least one special characters, such as !, @, $ or #
- It must one you have not used before
What is my Wingnet Account and what do I get with it?
You’ll find all the information about your Wingnet Account within this series of screenshots.
How do I reset my Wingnet Account password?
You can reset your Wingnet Account password by using this form.
How do I log into the Wingate network with a Mac?
You can log into our network with a Mac by following the handy text and screenshots on this page.
What type of computer and what software should I bring with me?
You’ll want to review our recommended computer specifications page.
I can’t get past the log-in screen for certain university Web pages. What’s wrong?
The two most common reasons are:
- Your password has expired. Network passwords can’t be changed over the Web.
- The domain has not been specified. You must specify the domain name as part of your username (it’s a Microsoft requirement). If your username is Kathleen, then you would log in as ACADKathleen.
Why doesn’t my computer connect to the Internet?
There are many reasons why it might not connect.
- Check to make sure the Ethernet cable is securely plugged into your computer and the wall jack
- Check the computer to see if little green and/or yellow LEDs light are lit. If not, the problem is with the Ethernet card in your computer or the router on the network. Test it by plugging in a computer you know works on the Internet with the same Ethernet cable. If the second computer does not connect, then it is a network problem and you need to call the IT Help Desk support team at 233-8333. You can also e-mail them to report the problem.
How do I send Google attachments?
We have a YouTube video about sending Google attachments to show you how.
My computer used to run very well and now it’s slow. Why?
To determine why it’s running slowly depends on knowing when it started to run more slowly and behave badly. If it happened after you installed a new program or upgraded one, it may be the new program is taking up too much memory, too much disk space or too much virtual memory. Or maybe it just isn’t playing nicely with your other programs. You can try to uninstall the program (and if this was a free utility from the Internet, get rid of it). Or you can submit a ticket to the IT Help Desk for assistance or call them at 233-8333.
I haven’t installed anything new (or I uninstalled it) and the computer is still running slowly. What else can I do?
If it is running slowly all the time, and:
- You aren’t seeing intrusive pop-up windows
- You didn’t recently install any new programs
You might have:
- A virus running
- Your disk space is fragmented
- You’re running out of disk space
If you download a lot of video or music files to your hard drive, you might have filled it up. You can check to see how much free space you have on your computer by going to “My Computer” and selecting the hard drive icon, then the area called “details.” If you right-click on the drive, you can also select “Defragment” from the “Tools” tab. If you have space, then you might have a virus.
I have an antivirus program, so how can I have a virus?
Antivirus programs do three basic things:
- Sniff for viruses coming into your computer from the network or removable drives (such as floppies)
- Scan for viruses that may be on your hard drive or memory
- Update their virus catalogs (called virus definitions).
All three have to be done for an antivirus program to be effective. Preventing viruses from coming in (sniffing) is the first line of defense, but new or unfamiliar viruses (those not currently part of the program’s list of virus definitions) still get through, so you need to periodically scan the computer for viruses. Of course, neither scanning nor sniffing does any good if the virus definitions are not updated. Most antivirus programs have schedulers that you can use to automatically scan your computer and update the definitions. A good procedure is to have the computer update its definitions once a day and run a scan once a week. These can be done at times that you don’t use the computer (though, of course, it does need to be on!). If you haven’t set these up, do so now and manually update your antivirus program and scan your disks for viruses.
I don’t have an antivirus program or I have one that has a temporary license. What do I do?
An antivirus program is as only as good as its update. If you like the program you’re using, stick with it, but pay the fee to get the updates. If you don’t want to use it, there is a free alternative, the Free Edition of AVAST antivirus software.
My computer isn’t slow all the time, it’s just that the Internet is slow and I get pop-up ads. What’s going on?
You computer might be running slowly when the Internet itself is slow. Most of the time, this isn’t the case, especially when you’re the only one with the issue. If your computer isn’t running as quickly as others with you, then your computer may have downloaded spyware or adware. These are very small programs that monitor what you are doing on the Web, and then report back to a business or company. All that extra traffic slows things down. Adware uses pop-up windows to bring ads from the Internet to your computer’s desktop. Adware can even get around pop-up blockers because it behaves like a person clicking the Internet Explorer icon over and over. This can slow your computer down even when you’re not using the Internet. The most frequent source of adware and spyware is free utilities, including Weatherbug, Gator and many types of search bars. Review our computer specification recommendations about suggested software. Or if you cannot download these programs, call the IT Help Desk or submit a ticket and a staff member will install a disk that you can use.
I have a message that I have exceeded my quota or my E-mail is about to expire. It says I should send my username and password. Should I?
NO! This is almost certainly a scam. No legitimate system ever asks for your username and password credentials. Mark such messages as spam and ignore them. If you’re using Gmail, look at the bottom of your inbox display to see how much of your quota you have used.